Refund policy

Returns and refunds

You may request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition you received it, unused, with any original tags, and in its original packaging. Please retain your receipt or proof of purchase.

How to request a return

Email hello@mthrhealth.com with your order number and the item you wish to return. If your return is accepted, we will send a return shipping label and instructions on where to send your package. Please request approval before shipping a return; items sent without a return request will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Items that cannot be returned

Our existing exclusions apply to perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards. If you are unsure whether a particular item qualifies, please email us before requesting a return.

Exchanges

To exchange an eligible item, request a return first. Once the return is accepted, place a separate order for the replacement item.

European Union orders

If your merchandise is shipped into the European Union, you may cancel or return your order within 14 days, for any reason and without justification. As described above, the item must be in the same condition you received it, unused, with any original tags, and in its original packaging. Proof of purchase is required. Any applicable statutory consumer rights remain unaffected.

Refund timing

After receiving and inspecting your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, email hello@mthrhealth.com.

Contact

MTHR
600 B St, Ste 300
San Diego, CA 92101
United States
hello@mthrhealth.com

This is our mailing address. Please follow the return destination provided in your return approval.